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Shipping policy

Free Postage (UK ONLY) is available when your total basket spend is £35 or more and must remain above this threshold after all relevant discounts are applied to obtain Free Postage.

UK Postage is charged at a flat rate of £3.99 and FREE for larger orders over £35.  We recommend adding items to your basket and proceeding to checkout which will display accurate shipping costs on your order. All orders are now sent using Tracked Services and are fully insured up to £150 per parcel.

It is the buyers responsibility to ensure the delivery address entered is full and accurate.  No refunds will be given on postage when an order is returned due to an incomplete address.  Any product refunds will only be processed upon return to us.

NOVEMBER-DECEMBER: Please allow 2-5 Days for despatch (EXCLUDING WEEKENDS/BANK HOLIDAYS)

JANUARY-OCTOBER: Where possible we despatch same day however Please allow 2-3 days for despatch (EXCLUDING WEEKENDS/BANK HOLIDAYS)

Example 1: Order placed Friday, we would then despatch the following Monday/Tuesday.

Example 2: Order placed Wednesday, we would then despatch Thursday/Friday the same week.

Example 3: Order placed Thursday, we would then despatch Friday/Monday

Please note any relevant promotions regarding free postage is your own responsibility to select the free shipping option during the checkout process.

We reserve the right to send with any other courier depending on item weight and service availability with Royal Mail.

We would like to remind all customers of the importance of entering your delivery address accurately.  We have recently had an increase in customers who have allowed google chrome to input previous address details from stored form-fill data,  we cannot cover this type of delivery error under any circumstance.

CHRISTMAS POSTAL DELAYS POLICY:
Estimated delivery dates stipulated should only be used as a guide as estimates are not guarantees. There are currently no entitlements to a refund for an order that is delivered late, this is not something we can cover. As a worst-case scenario Please allow 14 working days for delivery when purchasing from 1st September to 10th January due to seasonal postal delays with the postal carriers we use.

WARM WEATHER UPDATE APRIL-SEPTEMBER INCLUSIVE:

Please note: We cannot cover damage to confectionery in transit against melting and heat related issues during the warmer months.  All our facilities are fully air conditioned so that our products leave us in tip top condition, however Royal Mail & other Couriers generally do not have air conditioned vehicles or sorting offices, we therefore cannot guarantee these will not melt during the warm weather season.

POSTAL CLAIMS:

Any Lost/Missing Items Can Only Be Replaced or Refunded After 10 Working Days from despatch . We Handle the Compensation Claims During These Instances to Make Life Easier for Our Customers.  Please allow up to 30 days for any claims to be settled. Whilst Occasionally Things Do Go Missing, We Must Make Our Customers Aware That When Purchasing from Us We Obtain the Rights to Submit Your Name, Address and Order Details to The Courier Compensation Scheme at Which Point Any Fraudulent Claims May Face Investigation/Prosecution by Them.

DELIVERY TIMES QUOTED ON OUR WEBSITE ARE ESTIMATES AND NOT GUARANTEES.  IF AN ITEM IS DELIVERED LATE, ROYAL MAIL WILL NOT REIMBURSE POSTAL CHARGES, WE THERFORE CANNOT COVER THIS.

NORTHERN IRELAND UPDATE-12 MARCH 2025-The Government recently confirmed the Windsor Framework will come into effect from 31 March 2025. You can continue to purchase from us and all relevant customs information will be electronically stored with Royal Mail to ensure your parcel clears customs as quickly as possible. SHIPPING PRICES FOR THIS REGION ARE THE SAME AS ANY UK ADDRESS.

Royal Mail Will NEVER Text or E-mail Requesting Payment for an Unpaid Postage Fee. See The Latest Information Here: 

INTERNATIONAL SHIPPING

We now ship to 26 EU Member countries, all items are sent tracked and insured using Royal-Mail, we are IOSS Registered which means we do collect VAT (sales tax) and deal with the collection and payment of this tax to the relevant destination country.

Please be aware there may be additional Customs & Duties payable upon receipt of goods at your destination country which will be payable by yourself before receiving your shipment.

All Shipments are sent on: DAP (Delivered at Place) terms.

Unfortunately we DO NOT offer DDP (Delivered Duty Paid) due to the nature of goods we ship.

Any Shipments that have arrived at the relevant destination country and is with Customs & Duties will not be refunded as a result of refusal to pay any fees associated with that countries rules and regulations.

 

NOW AVAILABLE TO THE FOLLOWING COUNTRIES:

A

  • Austria

B

  • Belgium

  • Bulgaria

C

  • Croatia

  • Cyprus

  • Czech Republic

D

  • Denmark

E

  • Estonia

F

  • Finland

  • France

G

  • Germany

  • Greece

H

  • Hungary

I

  • Ireland

  • Italy

L

  • Latvia

  • Lithuania

  • Luxembourg

M

  • Malta

N

  • Netherlands

P

  • Poland

  • Portugal

R

  • Romania

S

  • Slovakia

  • Slovenia

  • Spain (SUSPENDED UNTIL FURTHER NOTICE)

  • Sweden